Frequently Asked Questions
When will my order arrive?
You should receive your order within 3-7 business days.
Where do you ship?
We currently ship to the 48 Contiguous United States, The District of Columbia, Alaska and Hawaii. At this time we do not ship to the United States Territories or internationally.
Do you ship to PO Boxes and APO/FPO/DPO military addresses?
Yes, we ship to PO Boxes and APO/FPO/DPO military addresses.
Where can I find my tracking number?
Your tracking number will be located in your order history on your dashboard. You will also receive an order confirmation email with your tracking number.
I have not received my order, what should I do?
Upon dispatch, you will receive a tracking link where you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please allow up to 48 hours for a response.
How much do I pay for shipping?
Can I return Earthotic products?
To qualify for a refund, the product must arrive defective, not as described, unopened, unused, in its original packaging and not damaged. You must return the product for a refund within 14 days of receiving the product. The 14 day time frame starts the day the order is delivered. A 15% restocking fee may apply. Click here for full return policy.
What payment methods are accepted?
We accept payments through PayPal, including Visa, MasterCard and American Express.
Are Earthotic products certified USDA Organic?
We believe that whole organic foods from trusted sources are necessary for optimal health benefits, therefore we source high quality certified organic non-GMO ingredients. The Organic Super Green Energy Booster and the Organic Chocolate Protein Booster are USDA Certified Organic by Baystate Organic Certifiers.
Product Origin and Testing
Are your products made in the USA?
While our products are processed, blended and packaged in Florida, USA, which qualifies them as a product of the USA, we do utilize raw materials from global suppliers that adhere to the FDA’s Foreign Supplier Verification Program. Our sourcing facility is registered and inspected for food safety by the State of Florida Department of Agriculture and Consumer Services and adheres to Good Manufacturing Practices, (cGMPs) and the Hazard Analysis Critical Control Points (HACCP) management system.
What are Earthotic’s processes for product testing?
Our suppliers are required to provide product samples that undergo rigorous testing, which include expert organoleptic and random batch testing to ensure the quality and freshness of each product. This testing covers a wide range of food safety concerns.
How does Earthotic control International food safety?
There are several processes in place to ensure that international suppliers and growers meet strict guidelines before the product reaches our warehouse. This supply chain was created by various agencies including the US Customs and Border Protection, FDA and USDA. Foreign suppliers must be registered with the FDA and its common practice for the FDA to take a multitude of samples from a specific shipment for testing to ensure quality and safety.
How do I contact Earthotic?
If you have any questions about this FAQ page, please contact us.
Please allow up to 48 hours for a response.