Earthotic, LLC (“Earthotic, LLC”, “we”, “us” or “our”) is the operator of earthotic.com (“Website”). By placing an order through this Website you will be agreeing to the shipping policy below. The shipping policy is provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our Website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will cancel and refund the out-of-stock items, fulfill the available products and dispatch the order.
We currently ship to the 48 Contiguous United States, The District of Columbia, Alaska and Hawaii and APO/FPO/DPO military addresses. At this time we do not ship to the United States Territories or internationally.
If your purchase is $75 or more before taxes are added, your order qualifies for free standard shipping within the 48 Contiguous United States and The District of Columbia. If your purchase is less than $75 before taxes are added, or if you opt for priority mail or priority mail express shipping, you will be responsible for shipping fees that will be calculated during checkout based on weight, dimensions and destination of the items in the order. If your shipping address is based in Alaska, Hawaii or an APO/FPO/DPO military address, you will be responsible for shipping fees that will be calculated during checkout based on weight, dimensions and destination of the items in the order. Click here for full shipping policy.
Click here for return policy.
Transit time domestically
In general, domestic shipments are in transit for 3 – 7 days. Shipping to military addresses may take longer and may be in transit from 3 – 15 days.
Transit time internationally
We currently do not ship internationally.
Orders are usually dispatched the same day if the order is received by 1:00pm EST Monday – Friday. Our warehouse operates Monday – Friday from 9:00am to 5:00pm EST, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of delivery address
For change of delivery address requests, we are able to change the address at any time before the order has been processed. If the order is “in process” we can attempt to intercept the order and update the address, but we cannot guarantee the change will be made before the order is shipped.
P.O. box shipping
We ship to P.O. box addresses.
Military address shipping
We ship to APO/FPO/DPO military addresses. Earthotic will not be responsible for any charges associated with the customs clearance process.
Items out of stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Packages showing as delivered
We are unable to replace or refund packages shown as “delivered” by the shipping providers tracking system. If your package is shown as delivered, but you did not receive it, you must open a claim with the shipping provider. We recommend having your packages delivered to a safe place if you will not be available to receive them directly.
If a package is returned to our facility and the shipping address was entered correctly, we will reship the package after it is returned to our facility and only in the original shipping method.
If a package is returned to our facility and the shipping address was entered incorrectly, we will refund your purchase minus shipping and 15% restocking fee.
Delivery time exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels damaged in transit
If you find a parcel is damaged in-transit, if possible, reject the parcel from the shipping provider and get in touch with us. If the parcel has been delivered without you being present, please contact us for next steps.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the shipping provider has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the shipping provider has conducted an investigation and deemed the parcel lost.
Parcels are insured for loss and damage up to the value as stated by the shipping provider.
Sales tax (where applicable) will be calculated and applied to the price of the goods as displayed in the Website’s cart.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy here.
If you have any questions about this Shipping Policy, please contact us.